Print & Signs

Frequently Asked Questions

Customer Support

We're just a phone call away.

Quick Turn-Around

2-4 business days for most jobs.

Quality Guaranteed

We print in-house, quality control is guaranteed.

All your production & design questions answered here.

We strive to provide a convenient, stress-free print experience for all, by listing accurate information, and helpful answers to frequently asked questions. However, all of our products, services, and business practices are subject to change and availability. Contact us directly if you have further questions or need clarification.

General Questions

Do you print ______?
Do you offer shipping and delivery?
Do you offer same day/rush services?
What are your accepted forms of payment?
Why aren’t your prices listed?
Previously I printed something with you that currently isn’t listed under your Services
Order more, pay less?
Do you offer bundled/package pricing?
Do you offer price matching?
Do you offer framing/mounting and packing services?
Do you offer packing services?

Product Questions

What kind of paper stocks do you carry?
A printer printing on a glossy paper stock
What do 4/4, 4/1, 1/0 mean?
Why is colour more expensive?
What are Digital and Offset Printing?
What is variable data printing? Do you offer it?
Can you print on transfer papers?
Minimum/Recommended Order Quantity – what does that mean?
What is AQ? What is C2S?
Can I see a sample before you print my entire job?

File Questions

What is a “print-ready-file”?
What file types do you accept?
Why don’t you recommend printing directly from Microsoft Office documents?
What is bleed? What are print and safe margins?
Why don’t you recommend designing with borders?
What are CMYK and RGB?
What are vectors and pixels?
Image Resolution: What is PPI?
What are embedded images and outlined text?
What is overprint?
What are crop marks? Do I need them?
I’m having trouble uploading a file through your website/my email
I need help exporting my file

Design Questions

What does a graphic designer do?
Why is graphic design important to my business?
What is your design process like?
How do you price design projects?
What is copyright? What is the public domain?
Why do I have to pay a deposit before you start designing? Can’t I see the design first?
Why is my design proof a low resolution?

Design Resources

We understand that you may not have the budget for design services – that’s okay! We’re still here to help. These are some websites that are available for free design resources – just make sure if you download something that it’s royalty-free for use within the public domain.

Free Stock Image Websites
Free Vector Websites

Check permissions first:

Free with attribution:

Free Design Software

For Vectors:

For Photo editing & Layout Design:

Please note that while we suggest these resources, our team uses software programs within the Adobe Creative Suite and are not necessarily familiar with every free design program that is available for public use.

Free Font Websites

Check permissions first:

How to Find a Specific Font
Design Inspiration Websites

Ready to get started?  Call us Today!  705-327-5152